The Thread Controller is modular, and therefore easy to configure and reconfigure!
The modular solution with interchangeable parts is developed to make the TC-2 user friendly and easy to maintain. The Digital Weaving head office as well as production locations are situated in Norway. We provide highly skilled technicians for service and support.
The TC2 is delivered with an interactive manual that include animations and video. All steps and processes are thoroughly explained, starting with the assembly of the loom frame, the configuration and initialization of the loom. The manual also covers how to handle basic operations such as winding on a warp and do the threading of the heddles.
The TC2 has its own IP address! This means that the Digital Weaving engineers may log on to the loom if it is connected to an open network. They can then perform checks, do diagnostics and assist the customer in detecting possible errors.
The software and firmware can be updated through a built-in software command, so not even this will require assistance from us!
If a faulty component should be detected, a replacement part will be sent, and most often can be mounted by the customer himself/herself. Alternatively, with the electric wiring diagrams in the documentation, a local electrician may be consulted.
Our ambition is to provide help for the customer within hours, rather than having to wait for a service technician to arrive. When he finally arrives, the correct part may have to be sent afterwards.
The TC2 can be controlled from a Mac, or a PC with Linux or Windows.
For Technical Support (Global) Digital Weaving can be reached at:
Tronrud Engineering AS
Department Digital Weaving Norway
U.S Support contact me here
© 2016 Ann Arbor, Mi